FAQs for residents and guests

Hiring on holiday in Queenstown or for your own home... Here's everything you need to know

A sauna, spa pool or cold plunge pool hire during your Queenstown holiday, is a great opportunity to try something new and elevate your vacation experience. And for lucky Queenstown locals, here's your chance to feel like a tourist in your own town!

You may already have a regular wellness or recovery routine, or it could be your first time braving the cold plunge and a sauna sweat. Either way, you've probably not hired these product into your own home or holiday home before, so you probably have some practical questions. Here are some of the most common questions we hear from residents and guests, along with our answers.

All products

• Can I hire a spa pool, cold plunge pool or sauna to our Airbnb/holiday home?

Yes. We always need consent from the property owner/manager. But it's quite likely that we have already installed some of our products at the same property before. If the address is new to us then we will need to confirm suitability with the property owner/manager and make any necessary arrangements. You can also share this link with the property owner/manager: FAQs for property owners & managers.

• Is the sauna, spa pool and cold plunge safe for everyone?

Whilst all our products are generally safe for healthy adults, there are potential risks for some individuals. People with cardiovascular disease or low/high blood pressure, people taking medications that affect temperature regulation, people in any stage of pregnancy, and anyone with an acute illness should consult their doctor before engaging with any our products.

• What should I do if the cold or heat feels overwhelming?

You can take a break from or end your sauna, cold plunge or spa pool experience at any time. This is not about ego, it's about wellness.

• What is your cancellation policy?

  • 15 days or more notice before installation: Full refund (less any money transfer costs).

  • 8–14 days before installation: $50 administration fee retained, with the remaining balance refunded (less any money transfer costs).

  • 7–2 days before installation: 50% refund (less any money transfer costs).

  • Within 48 hours of the installation date: Unfortunately, no refund is available.

• How will I feel afterwards?

Everybody experiences the benefits of saunas, cold plunges and spa pools in different ways. HoweverHow you feel afterwards will depend on your activity and mood that day, your preparation before engaging with the products, and the temperatures and time using the facilities. Remember, the aim is to feel rejuvenated and relaxed.

Queenstown Sauna Hire

• What kind of saunas do you hire?

• Why should I choose an infrared sauna?

All our saunas are infrared. This is an easily portable and effective sauna option without an overly intense heat. Infrared light directly penetrares the body targeting muscles and joints for improved recovery and relief. And as our saunas operate at lower temperatures than traditional saunas you can enjoy longer and more relaxing sauna sessions.

• How long should I stay in the sauna?

We recommend up to 3 rounds of up to 15 minutes. If you're new to the sauna experience, begin with less intense temperatures and shorter sessions. From there you can increase the temperature and your time in the sauna. We also recommend pairing the sauna with a dip in the cold plunge pool in between each round.

• How hot is the sauna?

You can set the temperature of the sauna up to 60 degrees using the control panel. To maintain the temperature inside the sauna you should avoid opening the door, especially for any long period.

Queenstown Cold Plunge Pool Hire

• How long should I stay in the cold plunge pool?

The recommended length of time to spend in your cold plunge pool depends on the temperature of the pool and your personal experience with cold water. If cold plunging is new to you, we recommend reading our Breathing better in the cold plunge blog post before entering the pool for the first time. When you're ready for your first dip into the cold water, aim to immerse yourself in the pool for two minutes and time yourself. After exiting the pool, take a minute to reflect on the experience and assess how you feel mentally and physically. We recommend pairing the cold plunge pool hire with a warm and cosy sauna so you can alternate between the ice and hot experience. Each time you re-enter the cold plunge, see if you can withstand the cold a little longer, whilst still remaining calm and in control of your breathing.

• How cold is the cold plunge pool?

You can set the temperature of the cold plunge using the controler. between 3 to 20 degrees.

Queenstown Sauna & Cold Plunge Hire

• Should I use the sauna or cold plunge first?

• Is it safe to go between hot and cold multiple times?

• How many rounds of hot and cold should I do?

We recommend you take a cold shower first and then begin with your sauna session, followed by the cold plunge pool. Three sauna rounds of up to fifteen minutes with three cold plunge pool dips of up to five minutes in between is a great rule of thumb for heat and cold therapy. It's perfectly safe for most people to experience sauna and cold plunge pools. Beginners should opt for less intensely hot and cold temperatures to begin with and then make adjustments over time if desired. We recommend three rounds of the hot and cold sessions for maximum recovery and relaxation.

• What should I wear in the sauna or cold plunge pool?

Towels must be placed on the sauna seats and floor before every use. This is for hygeiene reasons and also to protect the wood. Choose clothing that you are comfortable wearing and happy to get sweaty and get wet.

• Can I use the sauna or cold plunge after exercise?

 If you're using the sauna, spa pool or cold plunge pools after exercise we recommend waiting for your heart rate to return to normal and take a comfortable shower before beginning your recovery routine.

Queenstown Spa Hire

• How hot is the spa pool?

The spa pool temperature immediately after setup will be 40 degrees centigrade. To maintain the temperature of the water in the spa pool you should place the inflatable cover and securely lock the lid on top whenever the pool is not in use. Maintaining the water level is also important as the heating system will fail if the water level drops too much. With this in mind, it's best to limit splashing to avoid water loss from the pool.